// // These terms apply to all orders placed with LUMA Printing. By approving a quote or mockup, you agree to them. If anything is unclear, just get in touch.
1. Quotes and prices
- All prices are in Australian dollars and exclude GST unless stated.
- Quotes are valid for 7 days and are based on the garments, quantities and branding listed.
- Prices can change if the order changes, for example different garments, quantities, sizes or branding positions.
2. Minimum order
Our minimum order is 10 items per order. You can mix sizes, and in most cases mix garments. We can produce a sample if required.
3. Payment
- A 50% deposit is required before production starts, and the remaining 50% is due on completion.
- We accept bank transfer and credit card.
- Production starts once your deposit is received and your mockup is approved.
4. Artwork and approval
- You confirm you have the right to use any logo or artwork you send us.
- Every order includes a free visual mockup. Please check spelling, colours, sizes, placement and quantities carefully before approving.
- We aren’t responsible for errors in an approved mockup.
- Logo setup is free for printing when you supply a vector file, otherwise from $50. Embroidery digitising is $50 per logo. Bundle deals include free logo setup. See our artwork requirements.
5. Sizing and colours
- You’re responsible for choosing the right sizes. Ask us about size charts or samples before ordering.
- Colours can vary slightly between screens, garment colours, and garment batches from suppliers.
6. Turnaround
Most orders are completed within 7–10 business days from artwork approval. This is an estimate, and busy periods, supplier stock and larger orders can take longer. Let us know your deadline when you enquire and we’ll tell you honestly if we can meet it.
7. Delivery and pickup
- We deliver Australia-wide by courier or Australia Post. Freight is quoted separately.
- You can collect your order from Kingsley by appointment.
- Please check your order when it arrives.
8. Customer-supplied garments
We only consider customer-supplied garments for orders of 50 or more items.
9. Faults, misprints and returns
- If there’s a fault or an error on our part, let us know as soon as possible and we’ll reprint, repair or refund the affected items.
- Because every order is custom-branded, we can’t accept returns for change of mind or incorrect sizes ordered.
- Nothing in these terms limits your rights under the Australian Consumer Law.
10. Cancellations
Once production has started, orders can’t be cancelled and the full order amount is payable.
11. Privacy
We handle your information as set out in our Privacy Policy.